Terms & Conditions
By using Cube Laundry services, you agree to the following terms.
1. Garment Condition & Care
1.1 Customers are responsible for checking garment care labels before handing over items for processing.
1.2 Cube Laundry shall not be responsible for damage caused by weak fabric, old garments, or pre-existing defects.
1.3 Cube Laundry shall not be responsible for any items left inside garment pockets, including but not limited to money, pens, cosmetics, jewelry, or electronic devices.
1.4 Customers are advised to thoroughly check all garments before handing them over for processing.
2. Stains & Cleaning Results
2.1 Certain stains, including oil, dye, ink, rust, paint, or old stains, may be permanent.
2.2 Cube Laundry does not guarantee complete stain removal under any circumstances.
2.3 No claims shall be accepted for stains that do not fully come out after processing.
3. Liability & Compensation
3.1 In case of loss or damage to garments, Cube Laundry's liability shall be limited to the actual cost of the garment, up to a maximum of Rs. 5,000 per item.
3.2 Liability is limited to items that were properly documented and checked at the time of pickup.
3.3 Approved compensation shall be provided strictly in the form of Cube Laundry services. No cash refunds shall be issued.
3.4 All claims must be reported within twenty-four (24) hours of delivery. Claims reported after this period shall not be entertained.
4. Pickups, Deliveries & Delays
4.1 Pickup and delivery timelines provided are estimates and not guaranteed.
4.2 Delays may occur due to weather conditions, operational constraints, technical issues, or high workload periods.
4.3 Cube Laundry shall not be held liable for any delay arising from such circumstances.
5. Unclaimed Items
5.1 Items not collected within 30 days of completion shall be considered abandoned.
5.2 Cube Laundry shall not be liable for any unclaimed items after the expiry of this period.
6. Monthly Packages
6.1 Monthly packages are non-transferable and non-refundable.
6.2 Unused pieces do not carry forward unless explicitly stated in the package terms.
6.3 Monthly packages require advance payment before the first pickup, with the remaining balance payable midway through the package period.
7. Pricing
7.1 Prices are subject to change without prior notice.
7.2 Final billing is based on actual item count and selected service type.
8. Payment
8.1 Cash-on-Delivery (COD) payments must be completed before packet handover.
8.2 Bank transfers must be completed and verified prior to delivery.
8.3 Cube Laundry reserves the right to withhold processing or delivery until payment confirmation is received.
9. Service Delays Beyond Our Control
9.1 Cube Laundry shall not be liable for any loss, damage, delay, or reduction in service due to force majeure events, including but not limited to natural disasters, government restrictions, strikes, or unforeseen circumstances beyond operational control.
10. Service Refusal
10.1 Cube Laundry reserves the right to refuse service for any item that, in our judgment, poses health or safety risks.
10.2 Cube Laundry reserves the right to deny service in cases of misuse of services, fraudulent activity, or abusive behavior toward staff.
11. Acceptance of Terms
11.1 By accessing the Cube Laundry website and/or placing an order through the website or WhatsApp, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.
Questions about our terms?
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